XM CONSULTANT – Customer Experience Technology
Compensation: Base is $150K + 10%-13% Bonus
Our client is the number 1 data science company with 3200+
employees worldwide.
In this role (remote), you will be responsible for delivering
strategic technology solutions to our client’s customers. The solutions you
support and configure are delivered for long-term and will scale with the
customer's growth plans seamlessly.
You will be the front-facing lead point of contact for our
client and the end-client (Enterprise clients) and manage the entire delivery
of global CX Programs. This would entail executing programs right from design,
implementation, reporting and analysis – supporting revenue portfolio ~ USD 8
to 10 Mn.
This role will provide you exceptional exposure and visibility
into the Experience Management programs of the top companies in the world. To
really crush this role, you will need to combine your strong technical
expertise, interpersonal skills, business acumen, portfolio management and
client management skills.
WHAT WILL HELP YOU SUCCEED:
Be a key contributor to the growth of the relationship for our
client across different verticals.
Play a major role in acquiring new logos and converting them
into long term engagements for our client and its clients.
• Manage CX programs end to end. Monitor and review progress for
timely implementation of all programs/projects
• Engage with relevant stakeholders within the client
organization to review conduct review meetings periodically.
• Review contracts, SOW, and any other related documents and
ensure all legal documents are in place and up to date to perform services.
Review and approve proposals for prospective clients which includes solution
and project scope.
• Work with the internal Engineering Services team and designing
project plan to implement client use case
• Review the final solution from the clients’ best practices
perspective and provide recommendation for efficient implementation of solutions
• Continuously adapt and develop product knowledge and learn new
technologies. Work with the team to enhance the experience appropriately.
• Train end-clients on specific use cases and new aspects of the
Experience Management (XM) Platform and related solutions
• Actively participate in presales/sales process, scoping call
with the end-clients
EXPERIENCE:
·
5+ years of experience in the
space of technology, platforms, and project management.
·
5+ years of experience in
handling revenue goals; active participation in account growth and business
development
·
Experience working with leading
Market research or consulting firm
·
(preferred) Experience working
in target driven roles implicating sales/business development.
· (preferred) Organic movement from Operations to Sales