is headquartered at Piscataway, NJ, a globally trusted provider of market
research and digital experience solutions. They
ranked at No. 60 among the fastest growing companies in North America on
Deloitte’s 2018 Technology Fast 500™, and at No. 170 on Inc's 37th annual Inc.
They are trusted by the world’s leading brands,
top consulting firms and research advisory companies for their research and
analytics needs. With 9 offices across 6 countries spanning 4 continents, the
team has executed market research and digital experience projects in 100+
markets and in 35+ languages, with a focus on complex multi-country projects
requiring cross-border capabilities.
Their research service offering spans the entire
life-cycle of a typical research project – including programming and hosting
services, quant and qual data collection using digital (online/mobile),
traditional (phone, in-person) and new-age (Virtual Reality) methodologies,
data processing and data visualization services. Additionally, they have
custom-built technology tools and platforms to enable execution of complex
global projects at scale.
They are among the few MR service organizations
that hold the triple ISO certification (ISO 20252, ISO 9001 and ISO 27001)
while running MR operations that are 100% compliant with ESOMAR, MRS and
Insight Association guidelines.
About the job:
Client Engagement serves as an agency leader for achieving the client's
strategic brand objectives by collaborating with the client and focusing on all
facets of strategic growth.
He or she must
establish and drive all facets of internal working teams to deliver on clients’
goals, objectives and overall strategic direction.
Client Engagement also mines new, organic business opportunities with existing
clients, by building relationships across the client’s organization, and with
key industry partners.
This person must
be team-oriented and possess excellent problem solving, interpersonal, verbal
and written communication skills.
Engagement works closely with Supervisors to foster a culture of growth and
development with the team. They regularly demonstrate initiative in all areas
of improving the management and growth of all partnerships, demonstrating a
sense of ownership and the ability to manage independently.
Client Engagement must take ownership, drive marketing excellence, innovation,
and client intelligence.
responsible for of all areas of client delivery and overall relationship
responsibilities include review and sign-off of monthly billing and
forecasting, client management or escalation of billing as needed. Candidates
must be prepared for a fast-paced environment and be comfortable making
Responsible for development of long-term
account success and growth.
Works with Strategy and planning to transform
knowledge of client business objectives, internal and competitive
opportunities, and customer insights into actionable marketing ommunications
strategies and tactics.
Leads and manages team on a given book of
Builds and maintain senior level client
Provides team with direction and input to
ensure business and project goals are met
Mining new business opportunities
Responsible for development of direct reports.
Exhibits enthusiasm for clients’ business and
industry. Maintains leading edge of knowledge of clients’ business and
Recognizes and seizes opportunities to
contribute to new business.
Act as client advocate internally while
effectively collaborating with internal teams including product management,
engineering, data sciences, global data partnerships, sales and finance.
Manage risk identification and mitigation
across each client.
Establish and implement best practices, client
management processes and thought-leadership to greater the client engagement
discipline, the organization and external clients.
Continuously pursue growth opportunities with
Regularly informs Group CEO and Board of Directors
on status of business, including escalation as needed.
Minimum 15 years’ experience of working in
Market Research Industry and a Minimum 10-year experience in the role of Client
Engagement / Senior client-side marketing experience.
Should have a prior experience of managing and
growing business with North American clients especially USA based clients.
Experience with digital marketing and/or
managing the design and development of websites; traditional marketing
experience is a plus.
Has deep knowledge and experience with
Has experience managing and growing employees
and teams required.
Hands- on experience with qualitative and
quantitative research methods.
Should be able to operate multiple locations.
Excellent presentation skills with experience
of presenting to external clients, internal stakeholders, and at industry